Privacy Policy

1. Who We Are

ChattyFly is operated by Cholo Speed ("ChattyFly", "we", "us"), Hasnabad, South Keraniganj, Dhaka, Bangladesh. This policy applies to the ChattyFly platform (app.chattyfly.com) and this marketing website.

2. Information We Collect

When you create a ChattyFly account we collect the information you provide — such as your name, business name, email address and phone number.

When you connect a messaging channel (Facebook Messenger, Instagram, WhatsApp), we receive and store, for each customer who messages your connected Page/account: their platform-scoped id, the display name and profile picture the platform makes available for that conversation, and the content of the messages exchanged (text, and links to any images/audio/video sent). For WhatsApp this also includes the customer's phone number, since WhatsApp identifies contacts by number.

When you connect an e-commerce or courier integration (WooCommerce, Shopify, Pathao, RedX, Steadfast, etc.), we process the orders, products and customer records needed to create and fulfill orders on your behalf.

When you connect a Meta advertising account, we read campaign, ad set, ad and performance (spend/impressions/clicks) data for the ad accounts you explicitly select — never to create or modify ads.

This marketing website does not require an account and does not store contact-form submissions on our servers; the contact form opens your own email application.

3. How We Use Information

We use collected information to operate the ChattyFly platform: routing conversations to your team, generating AI replies from your business knowledge, creating orders, booking couriers, scheduling follow-ups, reporting on ad performance, and producing analytics. We do not sell your data or your customers' data to third parties, and we do not use customer message content or profile information to build advertising profiles.

4. AI Processing

AI features process conversation content to generate replies and detect buying intent. Your business knowledge (FAQs, product information, policies) is used only to serve your own workspace and is not shared with other customers.

5. Data Storage and Security

Workspace data is isolated per business. Access within your team is controlled by role-based permissions you configure. Subscription payments are processed by EPS (Easy Payment System); ChattyFly does not store your full payment credentials.

6. Data Retention and Deletion

We retain data only as long as necessary to provide the service or as required by law. Inbox media (images, voice notes, videos) is automatically deleted after 6 months of inactivity; the conversation text itself is kept as part of your workspace history.

7. Data Deletion Instructions

You, or a customer who has messaged one of your connected channels, may request deletion of the data ChattyFly holds about you at any time by emailing support@chattyfly.com with (a) the workspace/business name involved and (b) the account, phone number, or platform-scoped id to be deleted.

We verify the request against the workspace it concerns, then delete the corresponding account, conversation and customer records from our production systems within 30 days, except where we are required to retain specific records by law (e.g. financial/order records for tax purposes) — in that case we tell you what is retained and why.

8. Third-Party Services

ChattyFly integrates with third-party platforms (Meta, TikTok, WooCommerce, Shopify, courier and payment providers) at your direction, to provide the service you've configured. Their own handling of your data is governed by their own privacy policies.

9. Contact

Questions about this policy, or a data deletion request: support@chattyfly.com · Cholo Speed, Hasnabad, South Keraniganj, Dhaka, Bangladesh.