Features

Every module your business needs

One platform, deeply connected, from the first customer message to repeat orders and reports.

Unified Smart Inbox

All Your Conversations. Finally in One Place.

Messenger, WhatsApp and Instagram — one inbox, with AI or human mode per conversation, full customer context and order creation without leaving the chat.

Assigned moderator per conversation
AI / human mode switching
Customer profile sidebar
Internal notes & quick replies
Unread indicators & timeline
Lead intent labels
Order creation from chat
WhatsApp templates to new contacts

Nusrat J.

Order confirm korlam…

AI mode

Rafiq H.

Delivery charge koto?

AI mode

Mim A.

Size chart ache?

Human

Sabbir K.

Stock e ache?

AI mode

Create order from this chat

Smart Order Management

Run Every Order Without Losing Control.

AI-created, manual, imported or synced from WooCommerce and Shopify — every order flows through one lifecycle with payments, couriers and a complete activity timeline.

Manual & AI-created orders
Social order source tracking
WooCommerce & Shopify sync
CSV / Excel bulk import
Incomplete checkout capture
Order notes & call logs
Payment status, paid & due
Exchange order handling
Invoice printing & bulk actions

NewConfirmedProcessingReady to ShipIn TransitDeliveredPartial DeliveryReturnedCancelled

#CF-1042

Nusrat J. · Messenger

৳1,450₹1,010$12

In Transit

#CF-1041

Rafiq H. · WhatsApp

৳2,890₹2,020$24

Confirmed

#CF-1040

Store · WooCommerce

৳860₹600$7.2

Processing

Activity timelineCall logged · 2m ago

Courier Automation

From Confirmation to Delivery

Create shipments through Steadfast, Pathao, RedX, eCourier, Paperfly or CarryBee in one click, and keep every delivery status current automatically — including partial deliveries and returns.Record the courier and tracking number on every order, set local and outside-area delivery charges, and track each parcel through to delivery — including partial deliveries and returns.

One-click shipment bookingCourier & tracking number per order
Consignment tracking
Automatic status syncDelivery status timeline
Inside / outside Dhaka & sub-area chargesLocal & outside-area charges
COD charge & free-delivery threshold
Partial delivery & return tracking

Consignment CF-1042In Transit

Created

Picked

In Transit

Delivered

Inside DhakaLocal

৳60₹40$0.5

Outside DhakaOutside area

৳120₹80$1

Products & Inventory

A Catalog Your AI Actually Knows.

Every product with its price, stock, sizes and colors — so the AI quotes the right price, asks for the right size, and only sells what you have.

Size, color and variant options
Linked variant products with color swatches
Stock levels and low-stock alerts
Reviews — including ones the AI collects
Featured products the AI recommends first
WooCommerce and Shopify product sync

Cotton Kurti

৳1,250₹880$10 · 42 in stock

Featured

Size

SMLXL

Color

Kon size lagbe apu — M, L naki XL? 😊

Customer Intelligence

Know Every Customer Beyond Their Last Order.

A living profile for every buyer — order history, lifetime value, segments, notes and location intelligence built for Bangladesh.A living profile for every buyer — order history, lifetime value, segments, notes and a full timeline of every conversation and order.

Unique customer CS-ID
Order history & lifetime value
Average order value
New / Regular / VIP segments
Notes, calls & address history
District / upazila / area detectionAddress picked up from the chat
Lead score & purchase probability

Nusrat Jahan

CS-2481 · Returning customer

VIP

Orders

৳12,430₹8,700$104

Lifetime Value

৳1,776₹1,240$15

Avg. Order

Mirpur, DhakaAndheri, MumbaiBrooklyn, New York — detected from conversation

Purchase probabilityHigh · 84%

Leads

Never Let a Potential Customer Disappear.

Every interested buyer is captured by channel, scored for intent, assigned to your team and tracked until they convert.

Lead capture by channel
Lead source & status
Lead assignment
Buying intent detection
Lead-to-customer conversion
Search, filters & CSV export

Filter: High intentExport CSV ↓

Sadia R.

Contacted

92% intent

Tanvir A.

New

78% intent

Priya S.

Assigned

64% intent

Lead converted to customer · CS-2519

CRM & Customer Journey

Build Relationships That Keep Selling.

Every customer moves through a visual journey — and ChattyFly schedules the right follow-up at the right moment, automatically.

After Sales Follow-up
Reorder Reminder
Review Collection
Win-Back Campaign
Complaint Follow-up
VIP Follow-up

New CustomerPurchasedFollow-up ScheduledFollow-up DueIn ProgressReorderedNot InterestedLostInactive

Review request due

Nusrat J. · delivered 3 days ago

Reorder reminder scheduled

Rafiq H. · in 27 days

Customer reordered 🎉

Journey: Purchased → Reordered

Tasks & Team

Keep Everyone Focused and Accountable.

Six roles, granular permissions and priority-driven due dates keep your whole team moving — from owners to moderators to accountants.

Roles: Owner, Admin, Manager, Staff, Moderator, Accountant
Granular role-based permissions
Task states: pending → completed, overdue tracking
Team & upsell performance
Follow-up completion rates
Full activity timeline

Urgent3 hours

HighEnd of day

Medium24 hours

Low3 days

Confirm 12 pending orders

Assigned to Moderator Ayesha · In Progress

Role permissions

Accountant → payments only · Staff → no exports

Follow-up completion this week94%

Campaigns & Offers

Bring Customers Back With One Message.

Send an approved WhatsApp template — image included — to the exact customers you choose, and run offers that your AI tells customers about and applies to their orders automatically.

WhatsApp campaigns to customer segments
Templates with images, approved by Meta
Segments like “ordered twice, quiet for 60 days”
Delivered, read and reply tracking
Orders that came from each campaign
Discounts, free delivery and gift offers
AI mentions running offers in chat
Opt-outs respected on every send

Eid reorder campaign

Ordered 2+ times · quiet for 60 days · 184 customers

Sending

96%

Delivered

71%

Read

Orders

Free delivery over ৳1,500₹1,050$13

Applied automatically · told by AI in chat

Marketing Intelligence

Connect Every Ad to Real Business Results.

Meta Ads analytics that go beyond clicks — see spend, revenue, profit and ROAS for every campaign, ad set and ad, attributed to real conversations and orders.

Campaign, Ad Set & Ad breakdown
Spend, Revenue, Profit & ROAS
CTR, CPC & orders per ad
Attributed customers

Meta Ads · demo data

Ad ClickMessageLeadOrderRevenue

Campaign	Spend	Revenue	ROAS
Hair Combo — BAU	৳4,200₹2,940$35	৳19,800₹13,860$165	4.7×
Festive Collection	৳6,500₹4,550$54	৳24,100₹16,870$201	3.7×
Retarget — Chat	৳1,800₹1,260$15	৳9,900₹6,930$83	5.5×

Reports & Dashboard

See What Is Working. Fix What Is Not.

Revenue, orders, customers, team, AI, courier and CRM performance — filtered by date, exportable to CSV, and honest about what needs attention. All figures shown are illustrative demo data.

Revenue, orders & customers
Product performance
Team & AI performance
Order health & courier performance
CRM performance & sales reports
Date filters & CSV export

৳2.4L₹1.7L$2K

Revenue (demo)

312

Orders (demo)

78%

AI handled

Sales — last 14 days (demo) CSV export

AI performance reportImproving ↑

ChattyFly Agent

Your Personal Assistant. It Manages ChattyFly With You.

Just ask — in Bangla, Banglish or English. ChattyFly Agent sets up your products, FAQs and bot, reads your files, explains your numbers and how any page works. It prepares the changes; you approve them with one tap.

Products: categories, keywords & descriptions
FAQs written, merged & cleaned
FAQs from your Excel or Word file
Bot profile, tone & behavior
Sales & reports in plain words
How-to help for every page
Nothing changes until you approve
Respects each member's permissions

ChattyFly

Your personal assistant

Amar product gular category ar keyword thik kore dao products.xlsx

Boss, 18 products-er category ar search keyword ready — customer-ra je bhashay khoje sei bhashay. Niche card-e dekhe apply korun.

18 product updates

Review

Organic Hair OilHair care · chul pora, hair fall

Glow Facial PackFace care · glow, dag

Apply allDiscard

Put your business on autopilot

Let the AI handle the repetitive work while your team focuses on customers and growth.

Start with ChattyFly Talk to us

Every module your business needs

All Your Conversations. Finally in One Place.

Every Comment Answered. Every Spam Comment Gone.

Run Every Order Without Losing Control.

From Confirmation to Delivery

A Catalog Your AI Actually Knows.

Know Every Customer Beyond Their Last Order.

Never Let a Potential Customer Disappear.

Build Relationships That Keep Selling.

Keep Everyone Focused and Accountable.

Bring Customers Back With One Message.

Connect Every Ad to Real Business Results.

See What Is Working. Fix What Is Not.

Your Personal Assistant. It Manages ChattyFly With You.

Put your business on autopilot